FAQ/General Information

Helpful Phone Numbers:

• Front Desk: 407-390-0065

• Security Guard House: 407-377-7353

• Security Roving Officer (noise complaints or disturbances): 689-226-1404

• If there is an emergency requiring medical attention or the police call 911.

• Osceola Sheriff office (non-emergency) at 407-348-2222

Hours:

• Clubhouse Hours: 7am - 10pm Daily

• Pool Hours: 8am - 9:45pm Daily

• Cafe & Marketplace: 8am - 6pm Daily

• Fitness Center: 7am - 9:45pm Daily

• Sports Courts: 8am – 9:45pm Daily

• Bar and Grill: Hours May Vary
  Sunday - Wednesday: 11am - 8pm
  Thursday - Saturday: 11am - 9pm

Quiet Hours:

• 10pm - 8am

Parking

Where can I park?

• Every townhome has 1 numbered reserved spot. Spots without a number are available to all guests. Street parking is allowed, but cars cannot park on the grass or block the sidewalk.

Can I park an oversized vehicle, recreational vehicle, or watercraft?

• These types of vehicles are not permitted at Paradise Palms Resort.

Resort Entry & Visitors

Do I need a pass to enter the property?

• All owners, residents, and guests need a pass issued by security.  Everyone staying at the Resort will need to be registered in dwellingLIVE. The first time you enter the property for your stay, you will need to show a driver’s license or other valid photo ID (passport).  You will be issued a pass with a barcode that will be scanned to enter the property. 

• All guests, including adults and children, must be entered into the dwellingLIVE system to obtain access to the Resort, clubhouse pool, gym, and other amenities.

• Adults: first and last name must be listed.

• Children under 18: only the first initial and last name need to be listed.

• Any guest not registered in the system may be denied access to the property and will not be allowed access to the clubhouse pool, gym, gaming equipment, or bar and grill.

Updating dwellingLIVE is the owners’ and property managers’ responsibility. It is not the responsibility of security staff, front desk staff, or the resort managers, to keep your guest list current. They will not be allowed to add guests to your listing.

• Please be sure all your contact information is correct and up to date in dwellingLIVE. This is the information security and management will use if problems arise, such as repeated noise complaints, parties, or unregistered guests that are found. 

• Any unregistered guests discovered on property will be reported. At that time, the contact on record in dwellingLIVE will be contacted to confirm or deny the guest. If the guest is confirmed, the property manager or owner will have to immediately update their dwellingLIVE account so the guest can have access to the property and the amenities.

All unregistered guests will be asked to immediately leave the property and depending on circumstances, may be escorted of property.

Trash

How do I dispose of Trash?

• If you will be utilizing the Valet Trash service for the day, all garbage MUST be inside the brown bench by 10 AM.

• All trash must be securely bagged and tied off.

• If your trash does not fit in the bench, it will not be picked up.

• If you are unable to take your trash out by 10 AM, it must be taken to the compactor. The compactor is located next to the basketball court. If you are on Banana or Bamboo Palm, it should be taken to the dumpster located on the left towards the back of the street.

• Do not leave trash curbside, in flower beds or in any areas other than inside the trash bench or dumpster. Any time there are bags of trash found in these areas, owners will receive a non-compliance letter and are subject to potential fines.

Can I dispose of bulk items such as mattresses or furniture in the dumpster?

• No, disposing of bulk items in the compactor or dumpster is prohibited.  Doing so can damage the trash compactor attached to the dumpster and can have a severe impact on trash removal for the entire community.

• At this time, owners should look for a bulk trash removal service to come and pick up any prohibited items. 

Amenities & Restaurant

Is there a restaurant on property?

• Yes, our Paradise Palms Bar & Grill is open 7 days a week and offers a variety of menu options such as smash burgers, sandwiches, flatbreads, salads, beer, wine, cocktails, and more. Take out and online ordering is also available.

What amenities are inside the clubhouse?

In the clubhouse you will find:

• Management office

• Front desk/Reception

• Arcade

• Cafe & Marketplace

• Bar & Grill

• Gym & Sauna

• Movie theater – movies and times posted by theater door

• ATM

• Internet/computer room

What should I know about the pool deck and other outside amenities?

• The pool is open 7 days a week, pool hours are 8am-9:45pm

• All guests (both adult and children) must be registered in dwellingLIVE to use the amenities.  Guests will need to provide their name and address to the front desk to get a pool wristband or daily stamp

• The following is not permitted on the clubhouse pool deck area:  personal sound systems or speakers, glass, and outside food or drinks

• There is no life guard

• The pool is heated

• There are two hot tubs/spas

• Splash pad (great for younger children)

• Pool slide is appropriate for children under 12

• No diving, climbing or jumping on or off the rocks

• Cabanas are available for rent, see front desk for details

• There is a playground suitable for children under 12

• There are also volleyball, tennis/pickleball and basketball courts. The tennis and basketball courts have lights for evening use

Packages & Mail Deliveries

Can vacation guests (short term renters) receive mail & packages?

• Short term vacation guests (lease or reservation six months or less) can receive packages. Short term guests will be subject to a $10 per package fee regardless of shape and size and can not receive USPS mail.

• All mail and packages are delivered to the Clubhouse, oversized packages (items weighing over 30 pounds) or perishable items will be delivered directly to the unit. Please ensure someone is available to receive the delivery.

• Any mail with a tracking number is considered a package.

Can owners and long-term residents receive mail & packages at the resort?

• Yes, owners, permanent residents & long-term renters can receive both packages and mail and are not subject to the $10 per package fee.